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My main obsession is solving desktop and server technology issues within service-critical environments, rapidly, efficiently, and professionally.

IT Manager Dubai

Profile:

IT manager with nearly 15 years of experience in the IT sector, roughly half of which has been in the UAE. Worked with companies across a wide breadth of industry sectors across the UK, UAE, MENA, and South Africa. Passionate about solving desktop and server technology issues within service-critical environments, rapidly, effectively, and professionally, to deliver optimum levels of service to end users. Expertise extends from an in-depth understanding of frontline hardware and software issues to leading both first, second, and third-line teams in the UAE and UK to improve performance, group cohesion, and customer satisfaction. Which Included Facilities/operations management t of all the people, processes, services, and tools needed to run an office at the level it is meant to function. Which led to achieving ISO 27001 certification on behalf of Bird & Bird in both Dubai and Abu Dhabi.

Relevant skill and experience:

Cloud, O365/M365, Azure, Intune software platforms
Managing projects
Windows 10/11 Worksite & Office 365
ITIL V3 & Microsoft 365 Certified
Streamlining processes.
Integrating technology
Managing contracts
iOS/MacBook support, patching
Bit-Locker Encryption both whole drive and USB
Endpoint Management, previously Intune

MDM Solution to manage your Device Fleet
Policies and procedures, mobile, laptop, access cards Facilities/operations management
Website security and hosting
Centrally design and manage email signatures on all devices
Extensive knowledge of the regional market
MS-900: Microsoft 365

Employment history:

September 2016 – Current Bird & Bird (MEA), LLP, Dubai, UAE as IT Manager

IT Manager with an integral role in global communication unification projects and IT integration for the UAE. Managed the IT needs for the Dubai and Abu Dhabi offices and successfully relocated the IT infrastructure and IT services to the new Dubai office without any business disruptions. Became an integral part of the region’s IT team. Worked closely with the UK IT team and the UAE’s Chief Operating Officer to implement a robust resilience and business continuity IT environment in the UAE resulting in IT hardware, software, and infrastructure being tested to ISO 127001 standard. Demonstrating integrity and professionalism. Excellent problem-solving and analytical skills, proven initiative, and a proactive attitude. Excellent proven organisational skills with the ability to multi-task and manage the expectations of our internal clients.

Led review of the mobile communication packages to secure the best rates and data bundles for lawyers in the UAE resulting in both cost savings and efficiency, as well as an enhanced user experience
Ability to learn quickly and adapt to new technologies.
Excellent verbal and written communication skills. Excellent interpersonal skills at all levels; actively seek to improve lines of communication internally and externally to the department.
Led review of existing IT hardware and IT suppliers. Rolled out standardised IT hardware to all users on a phased approach. Secured the best possible price and services from IT suppliers. Reduced annual IT expenditures, enhanced the experience of users and minimised IT issues
Created an onboarding checklist for new users and worked with HR to develop IT induction process and procedures. New users now receive consistent information, and have access to the right hardware, software, and drives to streamline work processes.
Upgraded the servers and other hardware to future-proof the IT infrastructure and hardware with robust IT contingencies in place.

2015 – 2016 – Uniteam Medical Assistance, LLC, Dubai, UAE IT Manager

IT manager tasked to design and implement an in-house IT function and design structure for organisational IT architecture. Responsibilities included defining IT service, developing service level agreements with clients in the region. Primary objectives included overseeing optimal functioning within desktop, server, LAN / WAN, IT security, telecommunications systems, and corporate website. Provided the highest levels of IT service to ensure computer systems preformed at their highest levels to propel organisational growth.

Presided over and maintained operations and ensure data up-time as well as managing the centre, the network, and the end-user systems.
Developed and actively manage the help desk to provide timely support when applicable
Supervised enterprise resource planning to efficiently initiate and implement new IT technologies
Consulted with vendors to develop and implement proposals based on business needs
Created, modified, and updated internal IT processes to provide exceptional technical support, and advice.

2014 – 2015 – Computer Services LLC, Dubai, UAE as Manager and IT Services Desk Leader

Organisational leader tasked with overseeing the management of both first and second-line support teams. Ensured successful operations of fully responsive and robust services to provide proactive support to the growing client base.

Managed highly skilled IT Support technicians to ensure quality service to corporate clients and their individual IT infrastructural requirements. Frequent field work to ensure teams were efficiently operating to provide swift IT support.
Managed corporate clients' services through the provisioning of equipment, and implementation and optimisation of their software infrastructure.
Implemented a hands-on approach to achieve profitable dividends over the year. Led an enviable service record to increase client referrals concomitantly in the UAE, and the wider MENA region.

2012 – 2014 – Clyde and Co. – Dubai, UAE as IT Service-Desk Team-Leader (MENA)

Managed all corporate IT services in the MENA region. Provided an IT team of nine professional engineers and technicians to resolve all their IT issues within their budget parameters. Faced various challenges ranging from social unrest in Libya to adapting to various working practices and vendors across the GCC.

Managed internal team to keep regional offices up-to-speed on updates and problem-solving, while successfully setting up new offices and internal functions in record time.
Implemented internal changes to increase company productivity by over 20%.
Managed the career development and performance management programmes, both of which added significant organisational value

2010 – 2012 – Kelway LLC (MENA), Dubai, UAE as IT Support Engineer

Employed as IT support engineer for several of the company’s UAE legal clients, including Pinsent Masons, KL Gates, and King and Spalding. Provided onsite IT support for organisational international clients, all of whom have an international footprint, and over fifty users on each of their sites.

2007 – 2009 – Virgin Media Ltd, Hook, Hampshire, UK, UAE, as Deployment Coordinator and Desktop Support Analyst

Contracted to develop a new domain management system and manage a team of twelve engineers to migrate over two thousand users from NTL\Telewest to the new domain based at Virgin Media’s Head office in Hook. Users included all Virgin senior management personnel as well as thirteen business departments. Ensured the deployment was executed quickly and efficiently within the time and budgetary constraints.

Education and Training:

METD Certificate in Supervisory Skills (2013)
Microsoft Certificate of Achievement 2395: Designing, Deploying, and Managing a Network Solution for a Small- and Medium-sized
Business METD Certificate in Project Management Skills (2013)
Master Scuba Diver Trainer – Instructor
Emergency First Responder & AED Instructor
Community Leader in Remraam and on the Reara approved
DTRA Certified Radio Operator
PADI Master Scuba Diver Trainer
Emergency First Response Instructor